{"id":3131,"date":"2021-09-23T10:36:24","date_gmt":"2021-09-23T08:36:24","guid":{"rendered":"https:\/\/talentinpeople.com\/la-carte-dempathie\/"},"modified":"2022-01-11T13:33:11","modified_gmt":"2022-01-11T12:33:11","slug":"la-carte-dempathie","status":"publish","type":"post","link":"https:\/\/talentinpeople.com\/fr\/la-carte-dempathie\/","title":{"rendered":"LA CARTE D&rsquo;EMPATHIE"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3131\" class=\"elementor elementor-3131 elementor-2502\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b3e64f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b3e64f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-551da4c2\" data-id=\"551da4c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-757453b0 elementor-widget elementor-widget-text-editor\" data-id=\"757453b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>LA CARTE D&rsquo;EMPATHIE<\/strong> est un outil qui nous aide \u00e0 am\u00e9liorer notre connaissance d&rsquo;une personne, dans ce cas un client, en pr\u00e9vision d&rsquo;une future r\u00e9union commerciale.<\/p><p><strong>QUESTIONS<\/strong> Elle se pr\u00e9sente comme un ensemble de 6 questions que nous poserons afin de nous pr\u00e9parer \u00e0 cette r\u00e9union.<\/p><p><strong>R\u00c9PONSES<\/strong> Si nous ne disposons pas de la r\u00e9ponse \u00e0 certaines des questions, nous pourrons :<\/p><ul><li>Faire des suppositions.<\/li><li>Effectuer des recherches.<\/li><li>Poser des questions au d\u00e9but de la r\u00e9union.<\/li><\/ul><p><strong>MOD\u00c8LE \u00c0 REMPLIR<\/strong> Voici une carte d&#8217;empathie d\u00e9taillant chaque question, ainsi qu&rsquo;un mod\u00e8le \u00e0 remplir.<\/p><p><strong>ADAPTATION<\/strong> Nous pouvons utiliser ces m\u00eames questions en les adaptant l\u00e9g\u00e8rement \u00e0 d&rsquo;autres types d&rsquo;interaction :<\/p><ul><li>Une n\u00e9gociation (carte d&#8217;empathie de notre interlocuteur).<\/li><li>Une r\u00e9union (carte d&#8217;empathie des participants).<\/li><li>Une pr\u00e9sentation (carte d&#8217;empathie des assistants).<\/li><li>Une formation (carte d&#8217;empathie des \u00e9l\u00e8ves).<\/li><\/ul><p><strong>Que DIT-IL (ELLE) et que FAIT-IL (ELLE) ?<\/strong><\/p><p>Attitude en public.<\/p><p>Commentaires.<\/p><p>Comportement envers les autres.<\/p><p><strong>Que PENSE-T-IL (ELLE) et QUE RESSENT-IL (ELLE) ?<\/strong><\/p><p>Ce qui est r\u00e9ellement important pour lui (elle).<\/p><p>Principales pr\u00e9occupations, inqui\u00e9tudes et aspirations.<\/p><p><strong>Qu&rsquo;ENTEND-IL (ELLE) et QUE VOIT-IL (ELLE) ?<\/strong><\/p><p>L&rsquo;opinion de son responsable, des personnes influentes pour lui (elle).<\/p><p>L&rsquo;offre du march\u00e9, de nos concurrents.<\/p><p><strong>Comment NOUS PER\u00c7OIT-IL (ELLE) ?<\/strong><\/p><p>Id\u00e9es pr\u00e9con\u00e7ues.<\/p><p>Connaissance et exp\u00e9rience pr\u00e9alable avec nous, avec notre entreprise.<\/p><p><strong>Qu&rsquo;ESP\u00c8RE-T-IL (ELLE) OBTENIR ? (Valeur)<\/strong><\/p><p>Besoins et attentes.<\/p><p>B\u00e9n\u00e9fices attendus.<\/p><p>Mesure du succ\u00e8s.<\/p><p><strong>Que VEUT-IL (ELLE) \u00c9VITER ? (Efforts)<\/strong><\/p><p>Craintes.<\/p><p>Frustrations.<\/p><p>Obstacles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11d826c elementor-widget elementor-widget-text-editor\" data-id=\"11d826c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compartir en las redes sociales:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5365578 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--shape-circle elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"5365578\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" 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role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_whatsapp\" role=\"button\" tabindex=\"0\" aria-label=\"Share on whatsapp\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-whatsapp\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Share on email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce17081 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce17081\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d16fa6\" data-id=\"1d16fa6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9e0d87 elementor-widget elementor-widget-heading\" data-id=\"e9e0d87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/talentinpeople.com\/wp-content\/uploads\/2022\/01\/Mapa-de-empatia-unido_FR.pdf\">T\u00e9l\u00e9charger pdf<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57e076d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57e076d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-909e767\" data-id=\"909e767\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-677c225 elementor-widget elementor-widget-bdt-contact-form-7\" data-id=\"677c225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-contact-form-7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3122-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"3122\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/posts\/3131#wpcf7-f3122-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3122\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3122-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"formulario-de-contacto-talent\">\n\t<p style=\"margin-bottom:20px;\"><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"campocontactofooter1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Indiquez votre e-mail *\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/p>\n\t<p class=\"texto-info-form-contacto\">Information de base sur la protection des donn\u00e9es personnelles : nous vous informons que TALENT IN PEOPLE BRETEMA, S.L. est responsable du traitement des donn\u00e9es que vous nous fournissez ; elles sont trait\u00e9es afin de donner suite \u00e0 la demande que vous nous envoyez \u00e0 travers du formulaire web, de sorte que la l\u00e9gitimit\u00e9 d\u00e9coule de votre consentement expr\u00e8s. Les donn\u00e9es ne seront transmises directement \u00e0 des tiers que si la protection l\u00e9gale le permet ; dans les autres cas, nous vous demanderons votre consentement expr\u00e8s pr\u00e9alable. Vous avez le droit de savoir si vos donn\u00e9es sont trait\u00e9es et le droit d'acc\u00e9der, de rectifier, de vous opposer, de r\u00e9clamer, de limiter le traitement de vos donn\u00e9es et de ne pas \u00eatre soumis \u00e0 des d\u00e9cisions automatis\u00e9es, ainsi que le droit de supprimer et d'annuler vos donn\u00e9es dans les cas l\u00e9gaux, et vous pouvez exercer ces droits en envoyant votre demande \u00e0 <a href=\"mailto:protecciondedatos@talentinpeople.com\">protecciondedatos@talentinpeople.com<\/a> en indiquant les donn\u00e9es concern\u00e9es et le type de droits indiqu\u00e9s qui sont exerc\u00e9s. Les donn\u00e9es seront conserv\u00e9es tant que l'utilisateur ne r\u00e9silie pas l'abonnement. Une fois qu'elles ont \u00e9t\u00e9 trait\u00e9es dans le but pour lequel elles sont trait\u00e9es, elles seront supprim\u00e9es fonctionnellement et d\u00fbment bloqu\u00e9es, jusqu'\u00e0 ce que l'utilisateur demande leur suppression, jusqu'\u00e0 ce que le d\u00e9lai de prescription l\u00e9gal n\u00e9cessaire pour r\u00e9pondre aux \u00e9ventuelles r\u00e9clamations qui en d\u00e9coulent soit \u00e9coul\u00e9. Vous pouvez adresser vos plaintes \u00e0 l'Agence espagnole de protection des donn\u00e9es, qui se trouve sur le site web de: <a target=\"_blank\" href=\"https:\/\/www.aepd.es\/es\"> aepd<\/a> et \u00e0 Calle Jorge Juan 6, Madrid, 28001. <a target=\"_blank\" href=\"https:\/\/talentinpeople.com\/fr\/politique-de-confidentialite\/\">Politique de confidentialite<\/a>.\n\t<\/p>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"check-politica\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"check-politica\" value=\"1\" id=\"aceptolopd\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span class=\"textolopd\">J'ai lu et j'accepte la <a target=\"_blank\" href=\"https:\/\/talentinpeople.com\/fr\/politique-de-confidentialite\/\">politique de confidentialit\u00e9<\/a><\/span><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"check-publicidad\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"check-publicidad\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span class=\"textolopd\">Je souhaite m\u2019abonner au bulletin de Talent in People<\/span><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p style=\"text-align:center;\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"botonenviar2\" type=\"submit\" value=\"Envoyer\" \/>\n\t<\/p>\n<\/div><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>LA CARTE D&rsquo;EMPATHIE est un outil qui nous aide \u00e0 am\u00e9liorer notre connaissance d&rsquo;une personne, dans ce cas un client, en pr\u00e9vision d&rsquo;une future r\u00e9union commerciale. QUESTIONS Elle se pr\u00e9sente comme un ensemble de 6 questions que nous poserons afin de nous pr\u00e9parer \u00e0 cette r\u00e9union. R\u00c9PONSES Si nous ne disposons pas de la r\u00e9ponse&#8230;<\/p>\n","protected":false},"author":2,"featured_media":2543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101],"tags":[],"class_list":["post-3131","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressource"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>LA CARTE D&#039;EMPATHIE | Talent In People<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talentinpeople.com\/fr\/la-carte-dempathie\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LA CARTE D&#039;EMPATHIE\" \/>\n<meta property=\"og:description\" content=\"LA CARTE D&rsquo;EMPATHIE est un outil qui nous aide \u00e0 am\u00e9liorer notre connaissance d&rsquo;une personne, dans ce cas un client, en pr\u00e9vision d&rsquo;une future r\u00e9union commerciale. QUESTIONS Elle se pr\u00e9sente comme un ensemble de 6 questions que nous poserons afin de nous pr\u00e9parer \u00e0 cette r\u00e9union. R\u00c9PONSES Si nous ne disposons pas de la r\u00e9ponse...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/talentinpeople.com\/fr\/la-carte-dempathie\/\" \/>\n<meta property=\"og:site_name\" content=\"Talent In People\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-23T08:36:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-11T12:33:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/talentinpeople.com\/wp-content\/uploads\/2021\/05\/Imagen-Post-mapa-empatia.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1299\" \/>\n\t<meta property=\"og:image:height\" content=\"974\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"delefant\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"delefant\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e 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