WHY IS IT SO HARD TO SAY NO?

It seems strange that such a simple word, made up of two letters, requires so much effort to pronounce. Beyond its bad image, this article

THE AGE OF RESILIENCE

Resilience comes from the Latin word resilio meaning “to go back”, and in engineering, it refers to the memory capacity of a material to return

THE VALUE OF DISTANCE

Non-verbal communication offers many resources for caregivers to connect with people. In this article, Frederic Charrier, speaker at a Masterclass of the UNIR Supercaregivers programme

THE POWER OF EMPATHY

What if instead of confinement the word of the year had been empathy? This skill deserves its own place in the universe of soft skills

Reinvent Yourself

At the end of a year that has been disruptive in every sense, reinventing oneself has become as challenging as it is necessary. This article

EMPATHY MAP

EMPATHY MAP is a tool that helps us to improve our knowledge of a person, in this case our client, in anticipation of a future

The 10 keys to active listening

Listening is possibly one of the most difficult communication skills to apply. Here are 10 tips to help you boost your listening to others, in